Opening Hours: 10.00hrs, Closing Hours: 22.00hrs 

Terms & Conditions

1. Reservation
   Spa treatments are subject to availability and advance reservations are recommended, especially during peak periods.
2. Arrival Time
   Guests are kindly requested to arrive at least 10 minutes before their scheduled treatment to allow sufficient time for check-in and preparation.
3. Late Arrival
   If you arrive late, your treatment time may be shortened to avoid affecting the next appointment. The full treatment price will still apply.
4. Cancellation & No-Show Policy
   Cancellations or changes should be made at least 4 hours before the scheduled treatment. Late cancellations and no-shows may be subject to a 100% treatment charge.
5. Treatment Selection
   Please inform our Spa Therapist of your preferred treatment and any specific areas you would like us to focus on before the treatment begins.
6. Health Conditions
   Guests are requested to inform the Spa Therapist of any existing medical conditions, allergies, injuries, pregnancy, or other circumstances that may affect their treatment. Please consult your doctor if you are unsure whether a spa treatment is suitable for you.
7. Personal Belongings
   Guests are advised not to bring valuable belongings to the spa. Truntum Spa shall not be responsible for any loss or damage to personal belongings.
8. Personal Comfort & Privacy
   Our therapists are committed to maintaining your comfort, privacy, and dignity throughout the treatment. Guests are encouraged to communicate any preferences or discomfort to the therapist at any time.
9. Children
   Children must be accompanied and supervised by a parent or guardian while using or visiting the spa facilities.
10. Right to Refuse Treatment
    Truntum Spa reserves the right to refuse or discontinue a treatment if it is considered unsuitable for the guest's health, safety, or wellbeing.
11. Payment
    Payment is required upon completion of the treatment unless the charges are arranged to be posted to the guest's room account.
12. Prices & Promotions
    All prices, treatments, packages, and promotions are subject to change without prior notice. Promotional offers cannot be combined unless otherwise stated.
13. Respectful Environment
    Guests are expected to behave respectfully toward Spa Therapists, staff, and other guests. Any inappropriate or disrespectful behavior will not be tolerated.
14. Guest Responsibility
    By receiving a treatment at Truntum Spa, guests acknowledge that they are responsible for providing accurate information regarding their health and wellbeing and for following the recommendations provided by the Spa Therapist.

Frequently Asked Questions

1. Do I need to make a reservation?

We recommend making a reservation in advance to secure your preferred treatment and time, especially during busy periods. Walk-ins are welcome subject to availability.

2. How early should I arrive before my treatment?

Please arrive 10 minutes before your scheduled appointment to allow time for check-in and preparation.

3. What happens if I arrive late?

We will do our best to accommodate you. However, your treatment time may be shortened if another appointment follows yours. The original treatment price will still apply.

4. Can I cancel or reschedule my appointment?

Yes. Please contact us at least 4 hours before your scheduled appointment. Late cancellations or no-shows may be charged at 100% of the treatment price.

5. What should I wear for my spa treatment?

Our Spa Therapist will guide you on the appropriate attire for your selected treatment. Your comfort and privacy will always be respected.

6. Can I request a specific therapist?

Yes, you may request a preferred therapist. Requests are subject to availability.

7. Can I choose the pressure during a massage?

Absolutely. Please let your Spa Therapist know whether you prefer a light, medium, or firm pressure. You may also communicate your preferences during the treatment.

8. Can I tell the therapist if I feel uncomfortable?

Yes. Your comfort is our priority. Please inform your therapist immediately if the pressure, temperature, music, or any part of the treatment is uncomfortable.

9. Can I have a spa treatment if I am pregnant?

Some treatments may not be suitable during pregnancy. Please inform our Spa Therapist when making your reservation so we can recommend an appropriate treatment.

10. Can I have a treatment if I have a medical condition?

Please inform our Spa Therapist about any medical conditions, allergies, injuries, or medications before your treatment. If you are unsure whether a treatment is suitable, we recommend consulting your doctor first.

11. Are children allowed at the spa?

Children may visit the spa when accompanied and supervised by a parent or guardian. Certain treatments or facilities may have age restrictions.

12. Can I bring my valuables to the spa?

We recommend leaving valuable belongings in your room's safe. Truntum Spa cannot be held responsible for lost or damaged personal belongings.

13. Can I use my mobile phone during the treatment?

For the comfort of all guests, we kindly ask that mobile phones be switched to silent mode during treatments.

14. Can I charge my spa treatment to my room?

Yes, subject to hotel policy and verification of your room details. You may also settle your bill directly at the spa.

15. Are the treatment prices inclusive of tax and service charge?

This depends on the applicable spa rate. Please check with our Spa Reception for the current pricing and inclusions before booking.

16. Can I purchase a spa treatment as a gift?

Yes. Please contact Truntum Spa for available treatment packages or gift options.

17. What happens if I need to stop my treatment?

Your comfort and wellbeing come first. You may ask your therapist to stop the treatment at any time.

18. How can I make a reservation?

Please contact Truntum Spa directly through the hotel's official contact channels or visit the Spa Reception to make a reservation.